The company covers more than 56 cities across the Kingdom of Saudi Arabia.
We are committed to providing fast delivery services based on pickup and drop-off distance. In some specialized services, delivery may take as little as 30 minutes through our fleet.
The company operates 24/7 or according to scheduled hours in coordination with partners (such as businesses, restaurants, and e-commerce stores) to ensure a smooth order flow.
If the customer is unavailable, delivery will be rescheduled in accordance with the policy of the store from which the purchase was made.
The company complies with local regulations in the Kingdom of Saudi Arabia. The following items are strictly prohibited from shipping
The company collects customer data (such as name, phone number, and GPS location) to ensure accurate and efficient delivery.
Customer data is not shared with third parties for marketing purposes and is used solely to complete delivery operations.
All data is encrypted during transmission to ensure the protection of users’ digital privacy across the company’s applications.
Merchants are responsible for providing accurate address details (including latitude and longitude) and correct customer phone numbers to ensure successful automated delivery.
Orders can be canceled before being assigned to a courier. Once a courier has been dispatched, delivery fees may apply.
“Alshrouq Express” acts as a delivery intermediary. Therefore, refund policies are subject to the original store from which the purchase was made. However, the company can handle reverse logistics if agreed upon.
The company is committed to training more than 3,000 drivers to meet the highest standards of professionalism and accuracy.
For restaurant orders, the company follows strict transportation standards to ensure food is delivered in proper condition and at the required temperature.