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Frequently Asked Questions

1. What areas does Alshrouq Express cover?

We currently cover more than 56 major cities across the Kingdom of Saudi Arabia, with continuous expansion to reach customers everywhere.

2. How can I track my order?

Once your order is received, you can track it through our app, where you’ll be able to view the courier’s live location on the map and check the estimated time of arrival.

3. How long does delivery take?

We pride ourselves on offering fast last-mile delivery solutions. For instant delivery services, we aim to deliver within 30 to 40 minutes, depending on pickup and drop-off locations, service type, and weather conditions.

4. Do you offer Cash on Delivery (COD)?

Yes, we support Cash on Delivery. Customers can pay in cash or via electronic payment methods available with the courier (Mada, Visa, and MasterCard).

5. I’m a store owner—can I integrate my system with yours?

Absolutely! We provide a powerful and easy-to-use API for seamless integration. We are also trusted partners with leading platforms such as Foodics, Salla, Zid, TryOrder, and Deliverect, allowing you to automate order dispatch directly to our fleet.

6. What should I do if there’s an issue with my order?

As a delivery provider, we are responsible for the condition of the shipment during transit. If there is visible damage to the packaging, please inform the courier immediately or contact our customer support. For issues related to the order contents, you should contact the store you purchased from.

7. Can I change the delivery address after the order has been dispatched?

Yes, you can update the delivery address by contacting the courier directly through the phone number provided in the app, or by reaching out to our support team—provided the update is made before the courier reaches the originally scheduled area and complies with delivery conditions.

8. What are your customer support working hours?

Our customer support team is available 24/7 to ensure a smooth and hassle-free delivery experience.

9. How can I join Alshrouq Express as a driver (courier)?

We are always happy to welcome new talent! You can apply through the “Join Us” section on our website or via our drivers’ app by submitting the required documents (ID, driver’s license, and vehicle registration form).